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How can
I send my images for
processing?
Simply upload or
email the best quality version of your artwork
that you have or when you have
massive amount of work,
we will give you FTP details for file
transmission. FTP or File
Transfer Protocol
is something used to transfer files over
the internet, from one
computer/server to
another.
How do
I get my finished images
back?
Finished images
will be sent back to you through email or FTP
with in 24 hours. We will return
the images via the same
standard in which we received the
batch.
Where
do I start?
Send us your enquiry now. Email it to us at
realretouch@yahoo.co.in
. When you have an
image, just
attach it to the email or Upload that you
send to us. Please exact instructions if
each.
What
file types will the image be saved
as?
Practically
anything you desire. We'll send a JPG file but
if you request it we'll also send
any of the following file
formats: TFF, BMP, PDF, JPG, GIF, WMF. All
files sent by email or FTP.
Do I
need to pay for any corrections I may
have?
No, when you
have any corrections being made because we have
misunderstood your instructions
or whether it is an error
on our part, it will be executed at free
of cost. New small corrections are also done free of
charge. Corrections on your part, if time
consuming will probably be costed as per our hourly
cost. Corrections
as a result of misunderstood instructions are
done free of charge. More alterations
and design enhancement
will likely be charged in accordance to the per
hour pricing.
In what
format can you return the finished
work?
Only specify
the format you want returned.
Who
carries out the
work?
Our crew of
artists are expert designers who works
manually no automated software.
Can I get any
volume/Bulk
discounts?
YES. Usually the volume/bulk discounts are
outlined after we quote on a
project.
How
can I get a 24 hour turnaround - Rush job
demand?
If you have an image and an alarming deadline
and you need in a rush then get in contact
with us. Email it
to us at
realretouch@yahoo.co.in
. We will transfer
your image the way in which you
need it – on time.
With a horde of unique services and time
phases available to you. Be
happyto contact us to discuss your
needs.
What
if I’m not completely fulfilled with the
results?
If there are any parts of the retouched photo
you are not 100% satisfied with, just send us
an email at
realretouch@yahoo.co.in
and we’ll do the
requested changes, free of charge. In
the end, if
you are not satisfied, we will refund
your money.
What kinds of photos do you
work on?
We retouch nearly
any kind of photo, including family, pet,
professional model/actor, marriage
ceremony, online dating,
real estate, ebay, for sale, and product
photos.
Are
there any photos you can't
improve?
In case your
photo is very small or blurred, totally
dark/light or doesn't have sufficient
detail, we may not be
adept to work on it to your satisfaction. When
you arenot sure whether
your photo is good
enough, please upload it and we will let
you know if moving ahead is not
advisable. In that
happening, we will of course refund your
money.
Do
you accept only digital
photos?
Yes, we accept only digital photos. If you have
a physical photo that needs retouching,
please have it
scanned and upload the digital version in the
member area of our website.
Is
there a limit on the photo file size I can
upload?
The largest
photo our website can accept is
20MB.
Do
you work on cellphone
photos?
Yes we do. The
better the original, the better the
result is likely to get.
My
picture has mold and stains. Can you
repair these?
Yes.
This kind of harm can be
restored.
How
do I get my photos to
you?
It is possible for you to enter the upload area
of our website. Once you are there, you
will be able to
select photos from your computer and upload
them to our website.
What
type of payment do you
accept?
We accept
Paypal.
I have a question not
answered above. How can I contact
you?
Please fill out the
contact form. We will get
back to your as soon as feasible,usually within
a day.
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